I was surprised to enter DSW today. I went to picked an order item and the store was in completely disorganized, there was boxes everywhere and the young lady behind the counter give me attitude because I asked her if I need to give her an ID to pick up the package, she said “no.” If IDs are not required please remove this requirement from the emails that are send to customer. Customer Service in this store used to be amazing, but when you have this young people working they do not care about the customer the way older people do. I also bought another pair of sandal and she didn’t ask about my rewards point.
