If you’re thinking about buying anything on eBay, let me share our experience — and why you should think twice before handing over your money to a company that has apparently perfected legalized theft in a user-friendly wrapper.We ordered a stainless steel sink. It arrived damaged and missing parts. Fine — we followed their return process exactly, using their own label, which they generated. We shipped it back. The seller received it. And then... nothing.eBay closed the case, claiming we didn’t provide tracking.(Again: it was their label. They had the tracking.)We appealed. Denied.We contacted support. Stonewalled.We submitted proof. Ignored.We were told to go contact law enforcement if we wanted justice.At this point, eBay has our money, our returned product, and a smug automated case-closing system that gaslights users by design.The seller even admitted they’d refund us, but said “eBay makes the final decision.”eBay’s decision?To do absolutely nothing.We were never refunded. We were never helped. We were told — with a straight face — that the case was closed because we returned the item one day too late, even though they closed the case before the item even arrived.You can’t make this up. But eBay can. And did.We eventually gave up, bought the same product from Home Depot, and guess what?It arrived on time. No damage. No runaround. No IVR hell loop.Just real customer service. Remember that?Meanwhile, eBay continues to keep our money and may have even resold the returned product we never got a refund for. Which raises a bigger question:How many times does eBay profit off a single item — once when it's sold, again when it's refunded, and maybe again when it’s resold?This isn’t just poor customer service — this is a system designed to fail people slowly until they give up.So we’re done. Permanently. And we’ll be sharing this everywhere, because no one deserves to go through what we did.eBay, you didn’t just fail — you wrote the handbook on how to fail customers at scale.
