I have had an ebay account for 10yrs. I only purchased once in a while. Well, we decided to start selling 2 days ago. I spent those 2 days setting up my pymt info, giving all the ID they need, and taking pictures and researching the best price to list items for. On the 2nd day I contacted customer service, just because everytime I went to list something, it said "add about info" (to let buyers know who you are and build trust.) I wrote a short bio, nothing fancy just that - we are excited to start selling on ebay! I would click save. Well... it wouldn't save ... So on day 2, I was able to message or have ebay call me with my question. I click to have agent call. Not even 2 mins and they called! I was impressed! Very fast! The person was very hard to understand, but helpful. They told me to login on a different device and try that way. I did that and it did save my about info! While waiting for me to login, I ask where are they located. Answer - Columbia. I said oh wow it must be nice and warm there? They chuckle and say do I sound american? We hang up, since my issue was resolved.That was around 3:30. At 430 I sell my 1st item! Super excited! I fuss making sure my 1st sale is packaged perfectly and add a thank you note. By 515pm my account has been permanently suspended 😪 due to violating policies. Not a warning but 86ed for life. Im not allowed to use ebay again per their rules...I contact them. I just get the same script over and over. They permitly suspended my account. I call and get a man I can't understand and he basically tells me the same exact script the email said and hangs up on me! I tried writing a message apologizing and trying to understand how to get my account compliant. Nope, same scripted email sent over and over Very discouraging 😞 I couldn't message the buyer that had already paid. So I try again to message customer service. Nope same scripted email...I have decided it wasn't meant to be. I still feel terrible about my experience 😞 and I'm not positive of what I did wrong. I can guess, but why couldn't I fix the issue is what I would like to know
