eBay are lying to sellers and buyers: I rarely write reviews but this latest experience has forced me to let you know that eBay are pretending to improve the seller experience from a cost perspective but are applying hidden costs to sellers to make their own business look better also at the detriment of buyers. I have been with eBay for 20something years, selling on and off. Lately, eBay have been strongly advertising how they've got rid of seller's fees so it's free to list. My latest experience trying to resolve an issue selling an item proves they are lying. I am trying to send a medium package via Royal Mail with an appropriate tracked and signed for service and high level of compensation as my item costs a lot and is unique and irreplaceable. I have been completely honest, accurate and fair but eBay forces me to charge the buyer a flat postage fee of no more than £11.00 regardless that it costs me £18something. When querying this I am told that I can inflate the price of my item to cover the postage cost, i.e. if you don't want to lose out make your item cost more than it should, so as a seller, become uncompetitive and be forced to accept offers when you don't want to or otherwise lie to the buyer that the item costs more than it does. The other options given were workarounds to charge the buyer an invoice that they pay after they receive the item. I am a private seller who is clearing out old items. I don't have a lot of time to Pfaff around in this way. eBay have just lost my respect. I am an honest person, so I will not overinflate the price of my item to make eBay look better or make the buyer lose out. I will take the hit on this one. Very poor seller experience eBay. Do something about it.
