Been offered a 50% discount to renew my sub, however after contacting live chat around 4 times and calling, the customer services just do not believe me. They say it needs to be a new purchase at the full price. I would have renewed with the discount but is seemingly impossible.Further, Customer services have been off shored to India and Philippines and makes for a poor service. Why not just automate it all? I.e. if you are offering me a 50% discount, give me a code and I can punch it in the website on renewal/new purchase?
