Worst experience with a customer service ever. Everything was going smooth with my subscription until they cancelled my subscription for no reason. I had been moving between the UK and a country in the EU a few times, and my Economist subscription was following me everywhere, until at some point they decided that it would not be possible anymore. Contacted the customer service asking why, the staff person (who did not speak English by the way!!) unilaterally decided to cancel my subscription without my consent. Afterwards, they claimed they had processed the refund, but this was not true and I had to chase them for THREE MONTHS via email. Sent an email to complain at complaints at economist.com , as advised here, never received a reply. So they pretend that they are dealing with complaints on this website, but this is just for appearances only. it looks like they are losing customer over customer, given this situation it's shocking (i) to have such a poor customer service (ii) to push clients out when they would actually be happy with keeping their membership. Anyway after this terrible experience, there is NO WAY ever I will purchase an Economist membership and I am discouraging my friends and colleagues to do so. It's pointless to have good quality journalism if your service is poor.
