economist

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"Accidentally" charged for a yearly subscription

Unsubscription process designed by the devil. Worst online experience in my whole life.After two six months periods subscribed, I decided to cancel. On chat you are asked ridiculous information for someone already logged in. Took about 10 minutes te be "unsubscribed", but with no way to check on it because one has no access to that information on your profile.Not only i hadn't been unsubscribed, but they "accidentally" charged me for a whole year at once! After admitting it, the were willing to refund the remaining part of the yearly subscription... Unbelievable. Never again will I trust this service.

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Date of experience: Sep 18, 2021