The Economist is a great newspaper that's infamous for its terrible customer service. The website is useless for account management. Contacting customer service yields an automated response with a promise of an actual reply within 48 hours -- which twice now hasn't come at all. I notice the Economist has plenty of money to pay squads of people to drum up subscribers on the street by giving away free copies. Why not just hire a designer to build a 21st-century website? It might help with renewals.
