THIS WAS THE WORST TRAVEL EXPERIENCE OF MY LIFE. I got sick with severe bronchitis and sinus infection right before my flight. I was having difficulty breathing and coughing non-stop due to lungs that were full of mucus. I was extremely sick and in NO shape to fly 20 hours to Mumbai. I contacted Emirates regarding this matter, providing them with a 5 day notice ahead of my flight out of courtesy that I was sick and needed to move the date of my flight forward a few days to accommodate for my illness so that I could recover before flying. THEY DID NOT CARE. Emirates said they would charge me nearly $400 to shift the date of my flight date forward. They required me to contact my travel agency that I used to book the flight and have me submit a medical waiver to have Emirates "consider" waiving the exorbitant re-scheduling fee. I went to my physician and submitted all the appropriate medical documentation, including a letter from my physician directly saying that I am "unfit to fly" given my poor health status. You know how much Emirates cared about my illness? Not one damn iota. Despite all of this, Emirates REJECTED my medical waiver on the ground stating that a member of my family would have to DIE before they would waive their outrageous re-scheduling fee. THIS IS A SHAME. You're telling me a multi-billion-dollar per year airline cannot support their customers by waiving a re-scheduling fee when the passenger is CLEARLY unable to fly due to health problems?? This is an absolute disgrace. THIS WAS THE WORST experience I have ever had with ANY airline. And I fly A LOT and have flown on MANY airlines. Needless to say, I WILL NEVER fly Emirates again and I will tell me HORRIBLE story to everyone within my extensive network who is considering flying with Emirates. They have HORRIBLE, TERRIBLE customer service. Absolutely disappointing. Please, NEVER FLY EMIRATES.
