I traveled to Japan in April 2024. Due to the storm there were issues in the airport. The service was lacking, with no support from staff, total lack of acknowledgment, ...On top of that everyone's luggage got lost.Long story short. No refund for the flight, which I could understand since the weather was out of their control. The luggage however took almost 2 weeks to get back to me. I had to make purchases to compensate. Months later Emirates finally replied to say I just needed to send my receipts and I would get a refund for my purchases. I sent them the needed documents. Never got a reply or refund. I have sent multiple reminders and questions after that. Their last message was end of July, it is now end of January. I am being ignored with no refund whatsoever.Do not travel with Emirates.
