If I could give 0 stars I would for the worst airline for customer service. I sadly got caught up in the horrendous delays due to the flooding in Dubai in April this year . We were literally abandoned with no one from Emirates to offer support and guidance . The lack of communication between staff and passengers was appalling and how they treated their passengers was diabolical. Not even offering water. People who were disabled,elderly and families with young children were just left like the rest of us to fend for ourselves,most people were sleeping on the airport floor. The staff weren’t to be seen,the internet crashed and there was nobody interested in helping you at all. I’ve since tried to claim for expenses I was told I could get reimbursed and been told today I won’t get anything back which is totally unacceptable. It doesn’t even allow you to reply to the email they send you. I’m booked on a flight with them in November which I’m desperately trying to change because I never want to fly with this company again. Avoid.
