Horrific experience. Flight from Manchester was delayed by the rainstorm in Dubai (EK22 16 April). Arrived Dubai an hour late which isn’t too bad, but then we had a 2.5 hour wait for our luggage to appear. Once it did appear, there was no way to leave the arrivals hall. Doors leading outside were blocked off, no taxis, the queue for taxis was around half a mile long and growing by the minute, Metro was out of service… so we arrived at around 9.30pm, had to sleep on the floor of the arrivals hall, eventually managed to get on the Metro at just after 7am, then had to wait 2 hours for an Uber to get to our hotelAlmost none of this was the fault of Emirates, but what WAS the fault of Emirates was that we literally didn’t see a single Emirates employee during the whole ordeal. There’s no Emirates baggage desk in the baggage hall, no Emirates customer service desk in the arrivals hall, they don’t answer the phone or respond to social media requests… they provided ZERO service and hundreds and hundreds of people were left to fend for themselves. They didn’t give any advice, travel updates, suggestions… nothing.I certainly won’t be in a rush to book with Emirates again. Their service has been going down the toilet for years, but they’ve reached an all time low. The flight itself was quite comfortable but the on-board experience was dire. Vile food and the cabin crew clearly wanted to be somewhere else, and I know how they felt…
