I want to share my terrible experience with emirates flights from London to Bali return. I’ve bought £1650 tickets each for me and my husband and paid extra for economy plus. On the tickets it’s says free exchange, only pay the extra if the rate is different. Originally I was supposed to return on the 2th of August, when I tried to change it to other date, that have the same value the website was giving me a mistake every time. I’ve tried like 20 times and it I didn’t work, then I tried to call their customer service, which also doesn’t work on weekends, so I had to wait till Monday. After spending hours trying to get through I’ve decided to try and change the date for the flight that was £400 pounds extra. And then website “magically” start working, charged me and change the date. It was very frustrating but it’s only the beginning.So one day before my flight I’ve tried to check in and, guess what? Website not working again. Tried to call - also was not able to get through. So me and my husband arrived at the airport earlier to check in and we’ve been told that there are no seats together. Im aero phobic and for me it was super stressful to spend 18 hours in the air without my husband, especially since we bought such an expensive tickets, with the company which supposed to be “one of the best” in the world. Oh and also they place on basic economy, even thought we paid for economy premium. So I suggest to avoid this company, I personally would never use their services again.
