From the time i placed my order with my personal requests. Monica's customer service has been 10 out of 10. It is my first time ordering from this site. These days i am a little iffy due to untrusted sites. I am happy to say. I have no hesitations in HIGHLY RECOMMENDING ETSY. I am blown away by the fantastic customer service i have received, the communication with emails checking & giving me options & what may not be possible due to space on item. How quickly my item arrived. I LOVE IT! So will he. Thank you Monica for outstanding Customer service. Even your personal touches with a wee thank you sticker & 20% off card. You are doing a fabulous job. I will be ordering again. And also highly recommending your fantastic business. Have a beautiful day of all things wonderful.Kind RegardsJ.G - Cleveland Brisbane.