I've been a long term seller on this platform for around 5 years now and All I've got to say is I've seen Etsy at its peak and ever since I have watched it fall. I also find it hilarious that customers can rate their experience with us, however, we can't actually rate their customer service. Because they know that it would be crap. I wish they'd actually make me feel like I'm being listened to and I WISH they would STOP playing around with the custom order forms. BRING BACK 2019 ORDER FORMS!! at least then I could input my shipping categories so the customer can see what we offer and I'm not having to double check where the customer is based etc. Also, what company tells you to pick a shipping method they have already input into the system and then tell you to increase the shipping timeframe once the customer has placed the order?! Just imagine ordering something for it to say it'll be here by next wednesday, you order it and then the shop owner increases that delivery date by a week? Yeh thats what they advised me to do.. rather than fixing the issue and allowing me to input my own delivery timeframe. If I could I would run away from etsy, so If your looking to sell on here I wouldn't. Stores seem to get the 20.000 sales and then drop off the planet like mine has this year. Honestly, they only survive because there isn't another company out there yet.
