This company is a complete rip off! I purchased one of their supposed "hand made" items and later found it on Temu for a fraction of the price. When I complained to customer services they said the seller had been banned for doing that but refused to refund me for it because I wasn't made aware before the refund period was over. When I asked for it to be escalated to a complaint I was told it had been and that someone would be in touch within 2 days (a blatant lie). A week later I still hadn't heard anything so I contacted them again and they told me there wasn't a complaints process and ended the conversation!
