I tried to buy two event tickets. At the end of the process I received a message that they were unable to complete the transaction. My friend tried instead and was successful. Then I received an email with two tickets fir which I had been charged. Now we had 4 tickets. I requested a refund which didn't come though continued to show refund pending status for over a week. I contacted them and they sent me a partial refund (excluding £3.50 booking charge!) they've wasted far too much of my 4000 weeks already. This is not the first time they have caused me problems. I will never use them again.