So very unfortunate! This company used to be great, and have excellent customer service, but it's gone so far downhill in the past year or so. They no longer have 1-1 account management, so instead of having someone who is familiar with your event and with whom you can set an appointment to go through your questions, you ONLY have the availability to chat or maybe email. The issue with this is that the written word can oftentimes be taken out of context, and you're relying on ALL of your customers and reps to be very efficient at interpreting text appropriately. So, that being said, the chat allows too many RUDE customer service agents (not all of them but enough), because the anonymity of the chat/email function allows them to be. Often times, though, I find that I know WAY more about the platform than the person with whom I'm chatting. It's always such a waste of time contacting customer support.The platform has many little issues that add up to making it a pain to use. One of the biggest issues we have is using promo codes. Most of us are used to entering a promo code at checkout, but Eventbrite has it entered in tiny, tiny blue letters at the very top of the page, not anywhere near the actual checkout page. This resulted in people accidentally checking out and paying with a credit card, or choosing to pay by check instead (although never intending to pay by check), which resulted in us paying almost $1k in fees for those individuals. I HIGHLY suggest that if you are using any promo codes with Eventbrite that you DO NOT accept checks also because it becomes an "easy out" for registrants. Better yet, use a different platform that has a better user experience. If you allow groups or teams, and you allow the group or team to create a password, it actually forces the team leader to create a password whether they want to or not. So when you discover that this is happening, and you turn off that option, there is NO WAY for the group to turn off their password. They have to create a brand new group to do so. Also group/teams cannot change their group/team name. They have to create a new one and then transfer everyone over. Whomever creates the team name first is the Team Captain/Owner - however this is not apparent when going through the process of creating a team. You unfortunately learn it through trial and error. Organizers cannot make transfers unless the event tickets are live. This is a huge issue because we had times were we needed the tickets off but still needed to transfer individuals. We ended up leaving them as they were and making manual notes - so this is a major limitation of the function of transferring. Much of their informational pages are out of date - for example their QR Code generation page is a few YEARS out of date. Eventbrite has some good points but it's death by a thousand cuts. Beware!
