eventbrite

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Opportunistic Behavior and Non-existent Support

If you wish to purchase tickets for every night of a performance (as family/friends will do) I am being forced to run a transaction for each night (3 different transactions in this case Fri, Sat, Sun). Each transaction forces a "fee" from EventBrite of$ 2.85, which ends up being $8.55 total ($5.70 profit to EventBrite for this little trick). When I attempted to contact support to see if I was missing something, I have received nothing but automatically generated emails, even when I escalated the issue I got an irrelevant auto-response (and even a link to a "how did we do" survey). I have a hard time believing this little "oversight" is an accident on EventBrite's part and is probably a tool they use to increase revenue. Best part about this, is that there are other providers and I will be speaking with anyone hosting events in the future about finding one that doesn't behave this way, and lets families buy tickets to see their loved ones in one purchase.

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Date of experience: Nov 26, 2019