I paid for insurance via Expedia, but they failed to deliver — now I risk being charged again.I’m now just days away from traveling to Costa Rica with my wife and two daughters, and Europcar — the rental agency — has confirmed in writing that they do not recognize the insurance, because Expedia failed to include it in the reservation.I spent hours speaking with Expedia support, provided screenshots, receipts, policy numbers, and even contact info for Europcar, who is waiting for Expedia to call. Their response? "Please call the insurer." — an external provider who cannot modify the Expedia reservation.Expedia took my money, issued the policy, and refuses to take responsibility for the failure. I now risk being charged again when I arrive — for a service I already paid for.Their handling of this case has been dismissive, slow, and frustrating.As a first-time customer, I’m shocked by the lack of accountability.I can no longer recommend Expedia to anyone.
