Gabriel is really kind. He(she) fix my problem. I'm korean and i'm not good at english. He aske me waht is error message. My message is korean, So I wrote a Bad translating the message "check your connection and try again". he understood well. After asking my laptop app version(he let me how to check my version), l answer that. And then he notice My app version is low so i can't sign in problem. I'm in treveling with my friend, so i need a netflix in my country language movie before bed. Really helpful. I aprriciate the hlep.