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Account blocked after my company paid for ads

After my company paid for ads on Facebook, Facebook decided that someone else's Instagram had broken some rules so they have locked my account. I found an email address no replies no UK phone number no response they say go to Instagram to appeal I did 3 months ago and done many time no replies I told them the account in question is not my account it seem to belong to someone in Devon i am in Essex

1
Date of experience: Jan 01, 0001