I received a bill for $ 811.60 for i nightPlease note it has a Balcony but she said you cannot open it. What's the point of paying for Balcony if it doesn't open. She wanted to hear the Ocean you cannot apparently.I will not be paying for this I live locally and used all my details and I booked this for my friend visiting from Italy I made the reservation to take the burden off he, and she used my car however. She has moved on to Northern Queensland before flying back to Italy. She does not live in Australia. Her name is Karmela Conguista. You had no right to charge my card for all of that. And believe me I'll fight for it. How dare you treat a foreign person that way. You also are in for an extremely rude awakening she told me she told you she was a judge. She's not !!!!! I feel so sick in the stomach for what you did too an innocent women she's never smoked a day in her life she has lung disease BTW. And also has many disabilities, noticed the cane did you ? The asthma spray etc how slowly she walked and you showed no empathy, sympathy or concern what so ever , . You even stopped a young man in the street that was going to help her walk across that crazy road and you stopped him and let her struggle and watched every minute of it and calling the police on her. It's people like you and the horrible rude manager she told me that makes me ashamed to be Australian. I hope you slept last night because she almost had to call an ambulance her blood pressure was through the roof she measures it 3 times a day. You turned off her TV she was still in room packing it takes her a long time. So she already told you that she was checking out and yet people pounded on her door over and over again demanding she left. I will right a review on her behalf because she made pages of observations on the way you conduct your business I was appalled. I took copies of all of her notes and will put it also in the review. She told me about I guess you a man employee walking around in bare feet. You don't know what I do either and that goes against every rule in the book on OH&S standards. Clearly you don't have any. I am a Qualified External Auditor and I know every rule in the book and will be reporting you in Australia. I will also report what she saw waiting in the lobby. A pack of kids that came out of pool area dripping wet and there was water everywhere in the lobby. She was waiting so long for the police she called them herself I laughed with there response. Anyway back to the water. Apparently no one cleaned it up while she waited. And I ask why did you not put a sign up saying be careful wet floor. She said there are a lot of older people there you do realise they have weak bones don't you. You people are an accident waiting to Explode like an Atomic BOMB !Do you think your guests are all animals and you are the zoo keepers. There's more coming tomorrow from meThere are like 150 places to stay in Redcliffe and this place should have gone down with the TITANIC.....You'll hear more from me. BTW from her too her complaint is going to your BOSSES in EUROPE. Her career is working for a well accomplished Company worldwide in Quality Management she did it for 30 yrs she's stayed in places all over the world doing external audits on all different companies. should be shut down by health department for filthy sheets.future customers know what to expect. It sounded like a scene out of Ramseys Hotel Nightmares when she saw what she slept on that night it was stained so Badley her she wanted to vomit and said because sheets were white. The note she left said don't you know how to use Bleachthe thing that makes me even sicker to the stomach is this woman only has months to live and she came to Australia to say her final good byes to her family and friends and you and the other lady treated her like garbage! She even offered to show the manager her medical records and you still aggressively kicked her out. You people are disgusting. Where is your DUTY of care to mankind?
