We have had a figma account for since April of 2021. I paid for 2 seats annually. This is a good software, but the way the billing works can lead to you spending thousands of dollars more than you should have. My team uses figma for mock ups for clients and internal projects. Only one employee makes edits and the rest just view the end product. It appears that as my employee has shared projects with people outside of our organization figma is making them full members and charging for a seat. This went on for 14 months before my CPA brought to my attention the high fees we were paying. I am the owner on the account while my employee was just a member the system never thought to ask approval to start charging more for more seats. I get thousands of emails a week so until it was pointed out to me I missed where I was being overcharged. I understand the responsibility is also on the account holder but when you pay the bills for systems you don't use personally things tend to blend together. This company should do a much better job ensuring account owners are being notified and honestly should approve a seat they will be charged for. I have paid over $2000 more than I should have over the past 3 years. The company refunded me a measly $200, which in not good enough for me not to warn others that they need to be careful before they are ripped off.
