Buyer beware! Absolutely terrible customer service. I placed an order for a canvas and a print. 6 weeks later I chase it up as I know it can take a while for delivery to Australia. Customer service responded quickly to say the order hadn't been processed yet but they would chase it up and get back to me. After a few days of hearing nothing back from them I emailed back to say just cancel the order and refund me. I had no response and so I contacted PayPal to submit a claim. After 2 weeks and another 2 emails to FAA still no response to me or PayPal. I then escalated my claim with PayPal and after 2 days PayPal advised that my claim has been successful and then I get an email from FAA to say they have cancelled my order and processed a refund. If I hadn't gotten PayPal involved I don't think I would ever have gotten a response from them.
