jotform

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Poor Customer Service

Normally I love JotForm but if you need help they are not availaible. I have been trying to resolve issues with a form that contains alot of staff information. I keep getting BOT. I have a paid, HIPAA subscription but I guess that does not warrant customer service. I am looking for another option at this point after 3 years of using JotForm. FOLLOW-UP: Today is day 10, and still no response; not even an update from developers. Very dissapointing.

2
Date of experience: May 05, 2025