Freshdesk has been an amazing asset in our department. We utilize Freshdesk in a K-12 educational setting. It allows our students and teachers to submit technology-based tickets and then those tickets are assigned to specific technicians based on location. We are able to communicate effectively with students and teachers and provide superior customer service. As the Director of Technology, I am also able to run reports on tickets assigned to my technicians. That is a huge asset when having quarterly reviews with my staff.
