Freshdesk is a fine support portal. It does have its limitations that are frustrating but likely other support portals also have limitations. The thing that makes me most unhappy is their support. Never do they suggest a web meeting, which often would take 5 minutes to resolve an issue, vs 30 minutes to type back and forth the explain the issue, etc... Also, that chat window they have you use to interact with support is so tiny that is hard to use and gets frustrating. Lastly, they never offer to open feature requests when I ask about something they cannot currently do.Sadly, my bottomline is their support is very UN-customer focused. For that I likely would not choose them again.
