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Extra mile for customers

FT Customer Care has been phenomenal recently, especially via email correspondence for UK customers.Thank you Sarah for posting a HTSI back issue from 14-October which my household member had thrown away. It really made my day when it arrived in the post. In todays world, I somewhat doubt any other media outlet would have gone the extra mile for a customer, so I genuinely appreciate your efforts here.In terms of the FT Weekend subscription, rather than delivery we have always opted for the voucher booklets which the FT have posted in time with email updates when dispatched. Because of the top customer service, I shall renew my annual subscription.

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Date of experience: Nov 10, 2023