I signed up for a trial for the Financial Times for the Premium Digital access. £1 for four weeks and the price advertised after was shown as "Just £9 per week". Now considering that's the advertised price I assumed that after my trial I would then pay £9 weekly and could cancel at any time. However after the 4 weeks was up I received a charge for £51.40. After contacting support I was told that the £9 per month advertised was a "representation of the cost per week if you pay annually at £468 per year". In fact what I would pay was £51.40 per month. IMO this is false advertising and considering the subscription had started only minutes ago and I hadn't used the service I requested to cancel and get a refund. They told me that their terms and conditions did not allow refunds. The sales person was somewhat reasonable in the end and agreed to downgrade me to standard service and refund the difference of £29.50. But at the end of the day I don't believe I should be paying anything. Not only was the price misleading, but the method of payment (monthly) was misleading and considering my cancellation request came minutes after the subscription started I believe its completely reasonable to get a refund for a service that clearly has no been used yet. At least I got some money back, now I'll be cancelling and won't go back ever, so I hope the FT enjoy their one time payment of £22 and the negative review its cost the company. I don't really blame the support person, I blame the Financial Times misleading advertising and very unfair terms and conditions.My advice, be very careful when signing up for a trial with the FT.
