I only used their service one time and haven't used the account in 18 months. They auto renewed me and charged me for a full year using a credit card I didn't authorize. They didn't notify me that they were recharging my (new) card.I immediately reached out to their support to request even a partial refund, to which they just say "we don't issue refunds". They don't even go on a case by case scenario because they are greedy. The kicker is that even though I prepaid for one year, when I cancelled the service (so I wouldn't get charged again the next year) I lost all access to the account for the next 11.5 months. They clearly do this so that you have to wait until the end of the billing cycle to get the most out of your money, and if you forget to cancel even by 1 minute, they just say "no refunds". Terrible scam company.
