getresponse

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Ripped off!

i signed up with Get Response to send out my blog posts using my subscriber's list. I sent out one email with my list and I received an email from Get Response that they were shutting down my account for investigation due to abnormally high negative metrics (such as spam complaints, bounces and/or unsubscribes). I emailed them back right away, but they didn't respond until more than 24 hours later. Interesting how quickly they shut down my account but took so long to reply. They asked a bunch of questions about my list, and told them I was migrating my list from another platform I was using. They reviewed it again and said they were still terminating my account. I asked them for a refund, and they refused. I feel ripped off, since I can't use their service, I should be refunded. I went to another reputable service, Feedblitz, and it accepted my mailing list and I already did my first mailing.

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Date of experience: Aug 11, 2021