Purchased a domain 2/14/2022 and it should have renewed 2/14/2025. Instead they sent an email. 5/18/2024 which I renewed thinking it was time. What they did was short 7 months off my 3 years and then renewed from 5/18/2024 to expire 5/18/2025. I missed the renewal for financial reasons and now they want $21 for the year PLUS $80 for a fee they created. But essentially it should not be expiring until 2/14/2026. So at risk of losing my domain and Daisy with customer service won't help me even when I show her the receipts. She says it was my fault for manually renewing but I only renewed because they emailed. Why would I renew 7 months early and lose 7 months of my paid web site!!
