We signed up for google fi plan, a while back. I cannot remember the exact date. On Wed, Mar 12 we purchased another phone from google, because my husband's previous samsung power button had broken and we didnt have device protection. That's my fault, i accept that responsibility. Two months later, they state that we don't meet the demands of the rebate offer. They say they are going to automatically withdraw $500 from my checking account, due to they only accept auto-pay. This should be illegal. They didn't give us enough time to track the rebate. One rep told me, that we were on track with our rebate, another said no they WILL in fact, charge us!!! Also, my plan is set to be around $117 per month, for four lines, this month and previous months it's go over $200 to $300 per month, for four lines, which is ridiculous. I am sending both phones back. My sons phone is broken, I am unable to send that back as he accidentally dropped it. Y'alls phones are terrible. You all are price gauging. I am not paying the $827.All in all, I'd give google FI A ZERO STAR RATING, but google decides that you HAVE To give it at least a one star. There should be a zero star rating. I filed a complaint with the BBB, they did nothing but say OH CONTACT SUPPORT!!! hello, I've done this alot of times, and constantly get the SAME RESULTS!!! Back to straight talk it is, at least I get 5g with them!!!
