Google-Fi and other Google support/services NEED help, much better training and/or the removal of many personnel.In a string of over 20 emails I have received contradictory information, incomplete instructions, total ignoring of the emails that indicated efforts to try to solve the ISSUES with a Samsung phone purchased from Google-Fi. Consistently, it appears that Googles' low level and even upper level "helpers" are only able to function quickly, customer-inconsiderately, focused solely on one Google policy and procedure at a time, with no consideration possible for being able to address one little problem with one little effort to tell me where to go to solve the only one problem they are capable of recognizing by solving it myself. Inspite of the emails that offered to help facilitate a solution. Everytime I thought there was progress, albeit incomplete and a bit confusion, when I tried to clear up the confusion and learn how the solution could be completed, it seemed that I got another person who was telling to to "return to zero" Google had no responsibility and could do nothing and that my appreciation was appreciated. NEVER EVEN HAVE I HAD SUCH A NONSENSICAL experience in communicating using any language. I AM NOT A MANAGED ASSET OF GOOGLE-FI the only purpose of my existence for which is to Google emotional blackmail. I AM A CUSTOMER. Here are the details as best I can recall them. Google-Fi offered a Samsung Galaxy note 20 ultra for a nice discount at the end of 'its season of production' before the new model was being made available. I had confusions trying to get one. Finally they seemed to scratch one up. I bought it for the purported Google advantages of security. Apparently I got a lemon because the phone had multiple problems and kept doing many things I had no control over. I had to struggle to communicated ALL THE MANY PROBLEMS to Google-Fi support because they obviously assume kept wanting to deal with ONLY ONE PROBLEM AT A TIME IN AN AUTOMATED WAY that would waste endless time for me had I tried to follow each individual set of pat and patterned "solutions" they provided, some of which I tried to no avail, and was told to try again and again, because apparently the people at support I was dealing with are taught to assume that customers are at fault, stupid, and can fix anything themselves and that the primary and overriding goal is such blind loyalty to Google that costing Google any time, effort or money to solve a problem they are at least partly responsible for is forbidden. The helpful emails I got offered to facilitate a refund for the phone BECAUSE IT WAS COVERED BY THE ONE YEAR MANUFACTURER'S WARRANTY. That was clear, but I did not understand how that would happen because wording for a replacement was involved, but in an incomplete way. Then there was confusion about what phone would be the replacement. I did not really want another Samsung because of the interplay on the phone with google's serviced causing confusing duplications of apps and services and because of all the problems on the lemon I had. So in the process of trying to get the replacement I want, a Pixel 5, and getting something in writing from Google about that other than the confusing, piecemeal few separate incomplete and somewhat confusing instructions, I repeatedly got emails saying Google's 15 day return policy had expired and there was nothing Google could do to help me. In addition, along the way of the helpful emails I was informed of another email that would have helped me that I could not locate and that the support people, despite having been informed about that email being missing and being requested to resend it, never resent it even though I wrote that I looked everywhere for it, but couldn't find it amongst all the confusing, incomplete, contradictory, we can do nothing, emails.The solution should be simple. According to my report answering the questions from Google the Samsung is not physically damaged. A full refund is available. And I ought to be able to buy a Pixel 5. The problem seems to be about the money. I have no problem with the hold on my credit card to assure the return of the Samsung. But apparently Samsung and Google want to keep and take my money without giving me anything in writing that explains in one simple communication how to do that. They see, to think I should have to sort out all the confusions and incomplete, unresponsive emails from them and we can do nothing emails from them and find the few emails and the missing email that actually provide the solution to the problem. Is this how customers ought to be treated? I am not a managed asset of any corporation. I, and other customers, belong to ourselves,our families, our friends and God. Can't Google's people help clear up what some of them have confused?
