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I received a voucher to start using…

I received a voucher to start using Google Ads, and just as many people here, I was scammed into spending 150 USD out of my own pocket before I can use the voucher. After 2 hours of chat with Google Support where they were calling out the opaquely defined fine print that never stated that you need to pay before you use your credit, I was trying to explain point by point why the "fine print" was not clear to a first time user and how I feel scammed into spending money where I did not expect to. But the operator was adamant about getting rid of me. He was not allowing me to speak to any other operator or his manager. What a disappointment for a company like Google to use this kind of tricks on their customers and having this low level of customer support.

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Date of experience: Jan 04, 2021