I ordered and paid for a copy of my birth certificate for probate sadly of my late Dad :( . You deal with enough when you lose a loved one, so you just really need an easy life. After paying for the certificate @ £14,which is ok, I received a receipt of payment, but no order acknowledgement. Website says you will receive within 10 working days. I waited on the 11th working day, thought I would send an email asking if sent; my Dads Solicitor required it. Logged in and was asked for the acknowledgement number.. None to be found. Looked at receipt for money no number. In the end I hunted hi and low to find an email address, sent email, waited about 5 days as no ref number to correspond with. Email back stating was sent on the 11th July, same date as the email, and I should receive within 5 working days. Awful service.
