Worse than awful -would give zero stars if I could.This is just absolutely worse than awful. Sent my driving license renewal form off 10 (!!) weeks ago. Have tried to ring dozens of times now - as others have said, you can never get through and always get the same voicemail reply ("Sorry, we're too busy to take your call"). Managed to get through to their chat this morning. The first challenge was to get past the chat bot - which AI is clearly in its embryo stages (can't even be called infant). If I could find the info on your website, do you think I'd try and contact you!?!?!After 2 hours patiently waiting in the queue to speak to an advisor (I work for the NHS), the chat just chooses to disconnect me with the message "Sorry we have been unable to connect you with an agent on this occasion". Are you for real!?!?!?Is this what our tax payer's money is being spent on?Which other Tory Sleaze party mate has filled their boots having developed a really diabolical system?And they're still hiding behind covid, when hospitals manage to operate, airlines manage to get their planes to take off, distributors manage to deliver their goods to stores and customers.....Where's the accountability?? Grant Chapps: you are ultimately accountable. Had you worked for a commercial organisation (or for example be a football coach), you'd be out on your ear!
