This website is up there, top of the list of things that causes me most stress. It should come with a Government health warning. I've spent over 2 hours today trying to get information and I was sat at my PC almost in tears thinking if I ran my business like this I'd be bankrupt. How are they getting away with this? All this complaining to other people obviously doesn't help so I thought I'd finally try to get my point across to them and offer feedback. As if they haven't drained enough of my time during my 20+ years of working as an accountant! Anyway you can opt to take part in research with a view of offering real accurate feedback to enable them to improve their processes. You can do this by arranging to go to a government building, a researcher visiting you at home/work or simply completing surveys online. I registered and then confirmed my email address by responding to an automated email that they sent me. All good so far!!!!! I then completed various sections asking me simple questions like; how often I use the internet, how I access the internet, what I use the internet for, do I have any special requirements for using the internet etc etc. This took about 15 minutes. It then asks that you agree to the terms that they set out. To be fair the terms are half a page and quite simple, are you over 18? Do you reside in the UK? that kind of thing. Yes, all looks good so far so I accept. Imagine my surprise when the next screen pops up with the message "page not found" so now I sit with my head in my hands wondering how we can possibly run a Country with a website so clunky and difficult to navigate. I suppose if you had guaranteed customers and guaranteed revenue you don't have to focus on customer service and you can throw any old s**t out there can't you. Makes me want to retire and move abroad so they can't drain a single more minute of my time.
