Ashley was my assist for my purchase. I had 2 unfortunate experiences with Tony and Nelson. I called last week 2/26/25 and ordered a Gretsch 5220 Bristol Fog Guitar. Tony took the order and said it was on the way,,,,, Friday he called to say there was only one and it was in the Sacramento store. I said, "check it for damage and if it's a floor model, can I get some money off? I heard nothing over the weekend and when I called him and left a message asking if all was, okay? He texted me that the store in Sacramento was not answering their phone, and the guitar was sold over the weekend! So, I called Guitar Center again to order a different Gretsch and got Nelson. Nelson out me on hold and never came back. Frustrated I called a third time anr this time Ashley answered, heard my rant about Tony and Nelson. Found Nelson and asked status and came back and asked if I* wanted Nelson again. My answer was, thank you Ashley but if you can take my order, I would appreciate it. Ashley was a CHAMP! Please give her an opportunity to continue to help us poor mortals as we navigate through online ordering. She went above and beyond to make my order and my day right! I am so glad I didn't judge GC from Tony and Nelson. Tell them they need to do better. Thank you, Kenny Aguilar
