Great in store service with annoying delivery.We visited a store and folks were very helpful, low key, knowledgeable and enthusiastic. However, when the Yamaha digital piano arrived, the poor driver couldn't get the too long (double length 6 foot) pallet with the box off his truck so we 3 family members had to lift and steady and brace it down onto the street. Then of course he was forbidden to help us bring it in the house so we had to tip him $20, and then he informed us that we HAD TO take the big pallet too, which was as I said extra large and unwieldy. He was apologetic, but firm. It took me an extra hour to break it down and pull out all the nails so neighbor kids wouldn't get hurt by it. Our excitement at the new piano was dinged by the ending. PS - The box was damaged on the bottom where we couldn't see so not sure if there will be hidden effects on the instrument.
