guitarcenter

3.6
3.6 from 1.4K Reviews and Ratings
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Poor customer service

What a shame there are so many people who don't know the definition of customer service. Today I went to the store to pick up an instrument that I ordered and I returned it because I ordered the wrong one. The first person who tried to help me didn't know what he was doing and kept complaining the whole time for no reason. With 1 hour to go before they closed the place, another person helped me. After making the return, I asked him about an item that was in stock and he told me that they didn't have it available. Then I asked him to order it for me and he gave me the wrong price and told me that the store manager would help me and he never helped me. I wait for 20 minutes I never received help I decided to leave. What a shame that these things happen and that they hire people who are not capable of running a store properly or even giving good service to customers.

1
Date of experience: Sep 30, 2024