At this point, it's just hilarious, and I feel like I must be on a tv show where they prank people and laugh at their frustration.A user bought digital assets from my store but gumroad was not allowing them to download them. When I reported this to gumroad, they blamed the user for the problem and provided advice that was not relevant. I refunded the user, and asked gumroad if they could still try to look into the issue, and gumroad said that they couldn't fix the issue now, blaming ME because I refunded the user! The response I got was "I literally can't rectify anything right now, sorry. There's no solution right now besides the customer buying the product again."Later, all of the files (about 50) in my subscription product suddenly disappeared. And when I asked what happened or how to get them back they replied: "We didn't delete them, sorry. Best, Cheryl, Manager of Support Gumroad". That's the whole email. I asked what they could do to help fix the issue, and they said "I'm sorry that I'm not providing you with the service you expect, but I'm not sure what you'd like me to do Gavin? You deleted the product. You don't want to sell the product anymore. What steps can I take to make you happy?" The platform has issues and the customer support (at least from Cheryl) is unhelpful and condescending.
