They don't let you contact with vendors anymore. They take your money and hire someone to do the work for you. Their booking department tell you free cancellation, but charge you $15 fee. The answer is I canceled within 24 hours, but no salesman told me that. They also said if contractor change more than amount you already paid you can cancel booking and owe nothing. That’s all lies. HomeAdvisor is scam, rip you off. Don't hire them.