I was checking it out for a potential client and decided it was going to work for their needs, now I am still trying to work out how to get a refund.I am out $588 (that amount will look familiar if you dig through the reviews here) and was given a credit, which I don't need nor will ever use. I asked for a refund on the day I was charged and was told they could not refund it. They can, anyone that runs a business knows this is the case, they just don't want to. They even had the gall to inform my bank I did use the site, beyond their FREE trial.Some things I found when trying to deal with this company:>> There really isn't any support via their website. They will send you over to Twitter for that (Hootsuite Helpers - @Hootsuite_Help).>> The phone number doesn't help: either you need an extension or the recorded message will tell you to go to their website and look under the 'help' section, then unceremoniously hangs up on you.>> Check out the BBB entries, you will see a lot of the similar reviews and problems there.I truly hope I can get this resolved still and get my money back. I am self-employed and I am struggling these days.
