I'm sharing the letter I've sent Hootsuite because it says it all:Dear Hootsuite,I have to tell you that I have never been so disappointed in a company in my life. Ever. Not ever.Tonight after searching online I discovered that I am not the only one who has been treated so shabbily by a company I, and we, championed. We were your biggest fans. You lied to your very earliest supporters. The Legacy people who supported you. Who told all their friends, colleagues and clients about you. Who cheered you on. Stood by you. Who wanted you to win.I was told my rate would never increase as a Legacy Pro member. You raised my rate over 1100% with no warning.You charged people's credit cards for a dizzying price increase with no authorization to do this. You have acted in an unscrupulous and arrogant manner. It's beyond disappointing how you have treated your long time customers. Had you had the courtesy to email me and offer me options I would have felt like I was a valued customer. I would have at least had some sense of being respected. You have lost my business forever. I would have moved to another service provider long ago, but I felt like I was a valued Legacy customer. I felt loyal to your brand...even when I didn't use the account for years. Even when I hovered on the edge of giving up my account, I stayed because I felt a sense of belonging to Hootsuite. You are not the only—and certainly no longer the best—service provider. Thank you for making it so easy to move over to a paid account at Later where I immediately felt like a valued customer. You will never again have my recommendation or good will. A very disappointed customer.
