I bought an HP Envy x360 less than half a year ago, and it has constant sound failures, crashes, and freezes that make it unusable for work. After months of back-and-forth with HP support, countless troubleshooting steps, and sending my laptop in for “repair,” the issues persist. HP’s final offer was a prorated refund of only $475 on an $1,100 laptop — an insulting amount that doesn’t come close to covering a replacement or the time lost. Their customer service feels dismissive, unhelpful, and more focused on avoiding real solutions than fixing problems. Don’t make the same mistake I did — think twice before buying HP.
