I called for assistance with my printer and was convinced to upgrade to a new printer. I received the printer and immediately noticed the part where you insert the cord was very lose. Long story short, I called HP for assistance with setup. I stayed on the phone for 1hr 1/2 or longer with the first rep. We had to continually unplug the printer, open the door on it, and uninstall and reinstall. In the end, we still could not get the scan to email or scan to computer feature to work. I called back again. Spoke to someone else for another 1hr 1/2 to complete all the same processes. I called the third time to speak to a supervisor and was advised they would have to schedue a call back. The rep offered to assist me so again so I allowed. You guessed it. Same processes completed but he did a little more than the others with the same end results. I kept telling them the device was defective. The last rep decided to listen to me and is issuing a replacement. I explained that I need this printer for school and work but mostly for work. It is a must have. I also asked if this printer will be refurbished. I was told it would not be but for some reason, I do not believe that. I was also advised I would not have the replacement printer for an entire week. I have already given my old printer to someone else so what excatly am I suposed to do for work and school? I then proceeded to file a BBB report to find that they have an "F" rating and not BBB accredited. I am going to file a consumer report because this is unacceptable. I never had issues with HP until now. I have been with them for over 6 years. If this is what premium service and upgraded equipment means, I would recommend potential customers who want to upgrade and new customers to choose a different brand. I spent over 4 hours on the phone to be told I will receive a printer in a week. UNACCEPTABLE!!The representatives did their absolute best to assist. I cannot deny that. I realized tonight that HP has poor ethics.
