I have been purchasing my laptops from HP for years because of the sleek look and customization options. I also liked there warranty, but just recently my warranty lapsed and my eyes were opened. The moment it lapsed, they no longer treated me like a person.First, they don't send reminders or emails that your warranty is about to expire. So it hadn't crossed my mind. I was trying to renew my warranty and it was awful. First, even when you have an account, you cannot get help unless you have the warranty. You can't even talk to a person or contact unless you are signed in and have a warranty almost. They make you ask the bot for everything and even when the bot can't help, it just takes you to the community instead of a representative.Second, after a device is older than 3 years, they stop supporting it altogether. Meaning they want you to buy a new laptop and won't help you after that. Third, I was just trying to get to the website, yet it kept switching languages from Italian to French to Thai. I just wanted to get to the website so I called Sales, which you can access the number to, and had them transfer me over. They wanted $49.99USD just to help me. I wanted to buy something and they refused without me spending that money. Then the rep told me that I couldn't extend my warranty because my laptop is too old (3 years custom-built). Recommended I buy a new laptop. Who buys a new laptop every 3 years?!!! Especially a business one?I was on hold more often than not and the whole experience just let me know that HP doesn't care for their customers at all. I will be looking into other sources for my tech ASAP.
