I payed a lot of $ for an all in one Omni X 27" desktop for a birthday present for my mother. Shipping delay to start caused the machine to be delivered after the birthday date. Then when we opened the box there were no assembly instructions at all. There was a QR code which just sent you to the main HP website. A well run company would have the QR code on the box sent you to a "Set Up page" or to a Manual Download site. It did neither so we had to scan 5-6 random YouTube assembly videos to find one with the correct model and watch from there. Once assembled and plugged in, we realized that the software HP sold us had been incorrectly installed. We were on hold for HOURS over SEVERAL DAYS and had absolutely no resolution from HP. Then HP tried to sell us a year's worth of Software Support to fix the issue that was HP's in an out of the box situation. When we complained about this, the software support person mentioned that we should have bought from Apple. I asked to speak to sales to get the software installation issue resolved on Saturday and was told, "Sure but you need to call back on Monday. They've all left for the weekend." In the end, Microsoft was able to correct the installation issue on their end from our existing subscription, but Outlook still does not work. HP is uninterested in customer satisfaction to say the least. Worst purchasing experience by far I have ever had from a company. Never again.
